Shipping Information & Rates

Free Shipping

Free Shipping worldwide on most orders.

Shampoo and Treatments shipped internationally will incur a small shipping fee due to their weight.

Processing Time 1-2 business days

Australian Shipping Rates 

  • FREE shipping on all Australian orders
  • $6.95 Tracked Shipping
  • $9.95 Express Post (2+ Business Days)

Orders to Australia over $50 AUD get FREE Tracked Shipping

International Shipping Rates  

We offer FREE Shipping on most orders worldwide!

Shampoo and Treatments shipped internationally will incur a small shipping fee due to their weight.

  • FREE Shipping (no tracking)
  • FREE tracking on international orders over $80 AUD
  • Tracked Shipping $14.95 AUD
  • Tracked shipping options available during checkout.

Delivery times vary depending on which country you are ordering from. We suggest allowing between 7-18 business days, but your order could arrive much sooner than 18 business days.

Tracked orders from 6 business days.

All orders are shipped by Australia Post

Customs and Import Taxes Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

 

Returns & Exchanges

Please contact me if you have any problems with your order.

I gladly accept returns, exchanges and cancellations.  Just contact us within: 14 days of delivery. Ship items back to us within: 30 days of delivery

Return Address: Mountain Dreads PO Box 370 Emu Plains NSW 2750 Australia

Conditions of return Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Questions about your order? Please contact me if you have any problems with your order. hello@mountaindreads.com

 

Privacy Policy

This Privacy Policy sets out our commitment to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website (Site).

In this Privacy Policy we, us or our means Mountain Dreads ABN 26 717 489 291.

Personal information

The types of personal information we may collect about you include:

  • your name
  • your contact details, including email address, mailing address, street address and/or telephone number
  • your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries and/or browsing behaviour
  • information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using and the domain name of your Internet service provider
  • additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms and/or accounts from which you permit us to collect information
  • any other personal information requested by us and/or provided by you.

We may collect these types of personal information directly from you.

Collection and use of personal information.

We may collect, hold, use and disclose personal information for the following purposes:

  • to enable you to access and use our Site, associated applications and associated social media platforms
  • to contact and communicate with you
  • for internal record keeping, administrative purposes, invoicing and billing purposes
  • for analytics, market research and business development, including to operate and improve our Site, associated applications and associated social media platforms
  • for advertising and marketing.
  • If User decides to opt-in to our mailing list, they will receive emails that may include news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.  
  • to comply with our legal obligations and resolve any disputes that we may have

Sharing your personal information  

We do not sell, trade, or rent Users personal identification information to others.