Privacy policy

Privacy Policy

Last updated: 29 October 2026

This Privacy Policy explains how Mountain Dreads Pty Ltd (ABN 32 641 692 024) ("we", "us", "our") collects, uses and protects your personal information when you visit mountaindreads.com or buy from us.

What we collect
• Your name, email, phone number, and billing and delivery addresses
• Order details, including what you buy and how you pay (we never see or store your full card details)
• Your communications with us, including emails and reviews
• Browsing information such as device, browser, location, pages viewed and how you found us, collected through cookies and similar technologies
• Anything else you choose to share with us

How we use it
• To process, ship and support your orders, including returns
• To reply to your questions
• To send marketing emails or texts, only if you've opted in
• To improve our website, products and service
• To show relevant ads on platforms such as Facebook and Instagram
• To prevent fraud and meet our legal obligations

Who we share it with
We share only what's needed with trusted providers who help us run our store, including:
• Shopify (our e-commerce platform)
• Payment providers such as PayPal, Afterpay, Klarna and Zip
• Australia Post and customs partners such as Zonos, to deliver your order and clear customs
• Email and marketing tools such as Klaviyo
• Advertising platforms such as Meta
• Review platforms
We don't sell, trade or rent your personal information.

Overseas storage
Some of these providers store data outside Australia, including in the United States and Europe. We choose providers that take reasonable steps to protect your information.

Cookies
We use cookies to keep your cart working, remember your preferences, understand how our site is used and show relevant ads. You can manage cookies through our cookie banner or your browser settings.

Marketing
You can unsubscribe at any time using the link at the bottom of any email, by replying STOP to texts, or by emailing us.

Keeping your information safe
We take reasonable steps to protect your information from misuse, loss and unauthorised access. We keep it only as long as we need it for the purposes above or as required by law.

Your rights
You can ask to access, correct or delete the personal information we hold about you. If you're in the UK or EU, you also have rights under the GDPR, including to object to or restrict how we use your information and to request a copy of it. Email us and we'll respond within 30 days.

Complaints
If you have a concern, please contact us first so we can help. If you're not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au), or your local data protection authority if you're in the UK or EU.

Contact us
Mountain Dreads Pty Ltd
PO Box 144, Blaxland NSW 2774, Australia
hello@mountaindreads.com

We may update this policy from time to time. The latest version will always be on this page.